Frequently Asked Questions
Find answers to common questions about our services
We require a minimum of 60 minutes advance notice for all bookings. However, we recommend booking as early as possible, especially for airport transfers or special events, to ensure vehicle availability.
Yes, we offer meet and greet service for airport pickups for an additional fee of £45.00. Our driver will meet you at the arrivals hall with a name board and assist you with your luggage.
We maintain a modern fleet with vehicles . All vehicles undergo regular servicing and safety inspections to ensure they meet our high standards for safety and comfort.
Payment
We accept various payment methods including cash, credit cards (Visa, MasterCard, American Express), debit cards, and bank transfers. For corporate accounts, we also offer invoice payment options with NET 30 terms.
Payment can be made after the journey is completed. For corporate accounts or regular customers, we offer invoice billing with payment due within 7 days. Pre-payment is required for certain special bookings or events.
No, standard luggage is included in the fare at no additional cost. Each passenger is allowed one suitcase and one carry-on bag. Excessive luggage or special items (sports equipment, musical instruments) may incur additional charges.
Additional charges may apply for meet and greet service, waiting time beyond the free waiting period, extra stops not included in the original booking, and travel outside our standard service area. All additional charges will be communicated clearly before confirmation.
Yes, we regularly offer promotional discounts and codes. Sign up for our newsletter to receive exclusive offers. We also provide corporate discounts for businesses with regular bookings.
Vehicles & Drivers
Yes, all our drivers are fully licensed by the relevant authorities, professionally trained, and have undergone comprehensive background checks. All vehicles are fully insured for passenger safety and comfort.
We maintain a diverse fleet including standard sedans, executive cars, luxury vehicles, and MPVs suitable for larger groups. All vehicles are well-maintained, clean, and equipped with modern amenities including air conditioning and GPS.
Yes, if you have had a positive experience with one of our drivers, you can request them for future bookings subject to their availability. Please mention your preference when making your booking.
Service Area
We provide services throughout the region and surrounding areas. We also offer airport transfers to all major airports and long-distance trips upon request. Contact us for specific location inquiries.
Yes, airport transfers are one of our specialties. We provide reliable transfers to and from all major airports with flight tracking to ensure timely pickups even if your flight is delayed.
Yes, we can accommodate long-distance trips and journeys outside our standard service area. Please contact us with your specific requirements for a custom quotation.
Booking
Yes, you can cancel your booking up to 24 hours before the pickup time without any charges. Cancellations made within 24 hours may incur a cancellation fee. You can modify your booking details through your account dashboard or by contacting our support team.
Yes, you can book a ride for someone else. Simply provide their details during the booking process. You will receive the confirmation, but the passenger information will be used for the pickup.
Yes, we provide child seats upon request at no additional charge. Please specify the type and number of child seats needed when making your booking. We offer infant seats, booster seats, and child seats for various age groups.
Still Have Questions?
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